1. Scope of the policy

This exchange policy applies to the Eutradefl online store and all furniture and home products sold in Poland. Upon receipt of goods, if the customer is not satisfied with the product, they may apply for an exchange in accordance with this policy.

2. Exchange period

The customer may apply for an exchange within 14 days of receiving the goods if the product does not meet their expectations. Orders older than 14 days are not eligible for exchange.

3. Exchange conditions

The product for exchange must be undamaged; only minor signs of use that do not affect its resale value are acceptable. Products that do not meet these conditions will not be accepted for exchange.

4. 14-day exchange without giving a reason

Once the exchange conditions are met, the customer can take advantage of the 14-day exchange without giving a reason and apply for a product exchange without needing to explain their reasons.

5. Exchange process overview

The exchange process includes: submitting a request → customer service confirmation → product return → inspection by Eutradefl → replacement product shipment. Each step is explained in detail by customer service.

6. Submitting an exchange request

The customer must submit an exchange request within 14 days of receiving the goods via email: info@eutradeflinc.com, providing the order number and product information.

7. Customer service confirmation

Eutradefl customer service will confirm within 24 hours of receiving the request whether the product meets the exchange conditions, and will provide instructions for the further process and logistical information.

8. Product return requirements

The product must be returned in its original packaging, protected against damage, along with all accessories and instructions, to the address:
1800 NW 1ST AVE, B, BOCA RATON, FL 33432 États-Unis

9. Shipping costs

Shipping costs related to the exchange are covered by Eutradefl. The customer does not have to pay any additional fees. The company will provide a refund for shipping costs or a courier label for returning the product.

10. Product inspection

Upon receipt of the returned product, Eutradefl will conduct an inspection to ensure that the product meets the exchange conditions (undamaged or with minor signs of use that do not affect its resale value).

11. Shipment of replacement product

After a positive inspection, Eutradefl will ship the replacement product within 2 business days and provide tracking information so the customer can monitor delivery.

12. Store Information

This website is owned by TRADE FL INC
Company Name: TRADE FL INC
Address: 1800 NW 1ST AVE, B, BOCA RATON, FL 33432 États-Unis
EIN: 92-1895030
Phone: +1 7132314946
Email: info@eutradeflinc.com
Opening hours: Monday to Friday, 8:00 AM to 6:00 PM (CET)
Please contact us by email – we will respond within 24 hours

1. Scope of Policy

This cancellation policy applies to all furniture, home products, and accessories sold by Eutradefl in Poland. The policy explains that users can request an order cancellation and receive a refund if they are not satisfied with the received product within a specified period.

2. Cancellation Period

Customers can submit a cancellation request within 14 days of receiving the product, without needing to provide a reason.

3. Product Condition Requirements

The product submitted for cancellation must be in new condition or with minimal signs of use, not affecting its resale potential. Damaged or clearly used products may result in the cancellation request being rejected.

4. Right to Cancel Without Stating a Reason

Users have the right to cancel an order within 14 days without giving a reason. If the products included in the order have not yet been shipped, the order can be cancelled directly. For orders that have already been shipped – or for which the customer has already received the goods – cancellation should be handled in accordance with our Return Policy.

5. Cancellation Request Process

The customer must send an email to Eutradefl requesting order cancellation, providing the order number and product information. Eutradefl will confirm receipt of the request and provide instructions for further action.

6. Confirmation and Authorization

Upon confirmation of the request, Eutradefl will send the customer a cancellation confirmation email, containing detailed instructions for product return and guidelines to follow.

7. Scope of Cancellation

This policy applies to all furniture, home products, and accessories purchased from Eutradefl. Custom-made products or special exceptions will be specified individually, if applicable.

8. Refund Processing

Upon receipt of the eligible product and confirmation of its condition, Eutradefl will promptly process the refund, usually within 2 business days, and the amount will be returned to the customer's original payment method.

9. Return Shipping Costs

Return shipping costs are covered by Eutradefl. The customer incurs no additional charges related to return shipping.

10. Return Address

All products submitted for cancellation should be returned to:
1800 NW 1ST AVE, B, BOCA RATON, FL 33432, United States

11. Notes

Please ensure that the returned product includes complete packaging, accessories, and instructions for the cancellation request to be processed correctly. Missing items or damaged packaging may affect the refund processing.

12. Contact

For questions or support, please contact Eutradefl's customer service team:

• Email: info@eutradeflinc.com

• Phone: +1 7132314946

Eutradefl is committed to responding within 24 hours and providing support for order cancellations.

13. Store Information

• The website belongs to TRADE FL INC

• Company Name: TRADE FL INC

• Address: 1800 NW 1ST AVE, B, BOCA RATON, FL 33432, United States

• EIN: 92-1895030

• Phone: +1 7132314946

• Email: info@eutradeflinc.com

• Opening hours: Monday to Friday, 08:00–18:00 (CET)

• Email response: within 24 hours